FAQ
Support Email:
Support Phone:
224-623-1043
Check most frequently asked questions here, if you still need help then please contact us at exoticsnackshub@gmail.com
Featured
Do I need to create an account to make a purchase?
Yes, in order to view our prices and proceed with orders you will need to create a wholesale account. To get started with a wholesale account, please fill out our application form and we will get back to you as soon as possible
How do I change my account information?
To change your account information, log in to your account and click on the "My Account" page. From there, you can update your name, email address, password, and shipping and billing information.
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. You'll be prompted to enter the email address associated with your account. We'll send you an email with a link to reset your password.
Contact & Support
Do you have a physical location?
Yes, we do have a physical warehouse location and an appointment is required to visit our facility. We do also operate online to provide our customers with the best prices and convenience. We offer fast and reliable shipping to most locations, and our customer support team is always available to assist you with any questions or concerns you may have.
How can I contact your customer support team?
You can contact our customer support team by phone or email. Our phone number and email address can be found at bottom of this page.
How long does it take to get a response?
We strive to respond to all customer inquiries within 24 hours. However, during busy periods, it may take us a little longer to get back to you. Rest assured that we will do our best to resolve any issues you may have as quickly as possible.
What are your customer support hours?
Our customer support team is available to assist you during our business hours, which are Monday-Friday from 10am - 6pm. You can also send us an email or leave us a message outside of our business hours, and we'll get back to you as soon as possible.
Ordering & Shipping
Am I able to pick up my order?
Yes, we offer free pick-up from our Elk Grove Village warehouse located at 2240 Landmeier Rd
Do I need to register or sign up to place an order?
Yes, you will need to create an account to access our wholesale prices and to place an order.
Do you accept returns?
Due to the nature of the products (for human consumption), we do not accept returns. Once items leave our warehouse, we cannot be certain of their storage environment, possible contamination, tempering etc. This poses health/safety risks for our staff as well as customers.
*Unless damaged during transportation which will be processed on a case-by-case basis. Please report damages within 2 business days of receiving the order.
How long will my order take to arrive?
The delivery time for your order depends on several factors, such as the shipping method, your location, and the availability of the products you ordered. Once your order is processed and shipped, you will receive a tracking number to monitor its progress. Typically, shipping within the United States takes 3-7 business days, while shipping to Canada may take 5-10 business days. However, please note that delivery times may vary depending on the circumstances and any unforeseen delays.
Is there a minimum order amount to shop at Exotic Snack Hub?
You can purchase as much or as little as you prefer. We take pride in giving our customers the flexibility to buy the quantities that best suit their needs.
What happens if my products are damaged or missing during transportation?
Damaged goods (during transportation) and/or packing/shipping errors must be reported to us within 2 business days (48 hours) of receiving the order. Please email us with proof of damages within 48 business hours of receiving the products. One of our customer services representatives will reach out to file a damage claim with the shipping carrier. After the claim is processed, you will be notified of the decision (i.e refund or reship order)
Payments
Can I cancel or change my order after it has been placed?
We understand that sometimes you may need to cancel or make changes to your order after it has been placed.We make every effort to accommodate these requests; however, it depends on the status of your order and how soon you make the request. Please contact us Exoticsnackshub@gmail.com as soon as possible to discuss your specific situation. If your order has already been shipped, it may not be possible to cancel or make changes to it.
How long does a refund take to process?
Typically, we process refunds within 24-48 hours. We recommend that you verify that the refund has been received by checking your bank statement. Additionally, we will send you an email confirming the refund for your records.
Wholesale
Do you offer discounts?
Yes, we offer discounted rates on pallet orders. Please email us at exoticsnackshub@gmail.com to get started. (ONLY APPLIES IN THE UNITED STATES)
How do I place a wholesale order?
By logging in to our wholesale portal, you'll gain access to view our wholesale prices.
What information do I need to provide when applying for a wholesale account?
You will need to provide your business name, address, tax ID number, and other relevant information about your business.